Frequently Asked Questions
At Saint-Aldo, we believe choosing art for your walls should be effortless and inspiring. Never complicated. To make your experience seamless, we’ve gathered answers to the most common questions below. If you don’t find what you’re looking for, our team is always just a message away.
✦ Orders & Shipping
Where do you ship?
Everywhere. Whether you’re in Montreal, Milan, or Melbourne, your walls deserve Saint-Aldo.
How long will my order take?
Most orders arrive within 5–10 business days once shipped. In rare cases, international delivery can take up to 2 weeks. Timeless pieces are worth the wait.
Can I track my order?
Of course. You’ll receive tracking updates through Shop Pay so you can follow your artwork’s journey to your door.
✦ Product Details
What kind of paper and frames do you use?
Our sturdy, durable wooden framed posters come ready to hang. Enjoy silky, high-quality art on lightweight, classic semi-gloss paper.
- Ready-to-hang: Includes hanging kit, ready to hang directly on the wall.
- Frame Material: Durable pine wood.
- Frame Color: Black, white (smooth finish), natural, and dark brown wood (visible grain).
- Frame Measurements: 20-25mm (0.79"-0.98") thick, 10-14mm (0.4"-0.6") wide.
- Paper Weight: 170 gsm (65 lb), thickness: 0.19 mm (7.5 mils).
- Paper Finishing: Semi-glossy, enhances colors with a subtle shine.
- Protection: Shatterproof plexiglass protects the poster.
- Sustainable Paper: FSC-certified materials or equivalent.
Do the frames come in different colors?
Yes! Brown, Black, Beige, and White. Classic tones chosen to complement your space, not compete with it.
Are the prints sold with or without frames?
With. No trips to the framing shop. Just unbox, hang, and enjoy.
Who creates the artwork?
Our collections are curated from talented photographers and artists. Many of them emerging voices whose work deserves to be seen. By choosing Saint-Aldo, you’re not only elevating your space, but also supporting independent creatives.
✦ Returns & Cancellations
Can I return my order?
Yes. If it’s not the right fit, you can return your artwork within 14 days of delivery.
What if my product arrives damaged?
We’ll make it right. You can choose between a full refund or a replacement piece of equal value.
Can I cancel or change my order after placing it?
Yes, as long as it hasn’t shipped yet. Reach out to us quickly, and we’ll take care of it.
✦ General
I need help choosing a size. What should I do?
Each product page includes a size guide (the first image). We recommend measuring your wall space and picking the closest fit. When in doubt, go slightly larger: bold pieces make bold statements.
Do you offer gift cards?
Soon. Timeless gifts take time.
Why Saint-Aldo?
Because art should feel personal. We make it simple to discover a piece that resonates with you, crafted with premium materials, and delivered ready to transform your space. From design to delivery, every detail is considered.
I have another question. How can I reach you?
We’re always close by. Send us a DM on Instagram or use our contact form. We’re equally responsive on both. Expect a quick reply from our team.